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New Patient Information

NOTICE TO PATIENTS

In response to the regulations mandated by the Alberta Government, beginning December 13, 2020, our office is open to ALL Chiropractic & Physiotherapy visits.

Massage is NOT currently available for the next month

and will be reassessed at that time by AHS.


Our office will be open throughout the Christmas season for regular business hours for most days, with the following exceptions:

December 24 – Open, 9:00 a.m. – noon

December 25 – 27 – Closed

December 31 – Open, 9:00 a.m. – noon

January 1 – Closed


As well we would like to inform you of the new flow and ongoing safety measures we are using at the office to ensure we can provide you with the safest care possible during this unprecedented time.


1.) When coming to the clinic, ensure you have an appointment scheduled

as we are only open for patients who have booked appointments.

If you would like to purchase supplements or other products,

please call or email the clinic to pay by phone and

we will do curbside pick-up for you.


2.) Masks are required for entering our clinic.


3.) When you book an appointment via phone or email you are REQUIRED to answer pre-screening questions. This is mandated by AHS regardless of the type of appointment or how far away it is. This will happen for EVERY visit.


4.) Please arrive at the office at your appointed time. We are required to limit how many people are in the office at any given time and to limit the number of people as well as “wait times” in the waiting room. You can wait in your vehicle if you are early for your appointment. If you have multiple family members please speak to staff as to how to manage entry into the clinic.


In the past, we have been able to accommodate and shift the schedule slightly if people ran early or late. This will be difficult moving forward so we ask that you work to be on time as we will be less flexible. This also means we will be more strict moving forward with the “No Show” policy for Chiropractic appointments. We will happily reschedule your appointment with advance notice.


5.) Upon entering the clinic please STOP and wait to be screened again.

This process is required by AHS and MUST happen before you

proceed further into the office space.


6.) After you have been screened you MUST perform hand hygiene regardless of having completed hand washing or sanitizing before entering the office.

We will have a hand-washing sink ready for you in the next week but for now we are using the bathroom at the back of the office. Hand sanitizer will be available as needed but hand washing is preferred.


7.) You will be directed to enter a treatment room immediately following hand hygiene measures. If no room is available, only then would you be instructed to take a seat in the waiting area. If this occurs, you will need to use hand sanitizer once entering the treatment room.


8.) Your practitioner will be masked during your treatment. AHS requires all personnel that cannot maintain 2 meters of social distancing to be masked. Your practitioner may choose to remove their mask to speak with you or while taking your history as long as they can maintain distance. They must be masked during your treatment.


As the patient, you are also required to be masked, in response to the

Wetaskiwin by-law and as further mandated by the Alberta Government.

Our front end staff will be masked as well.

We have upgraded our debit/credit machine to include TAP.

Alternately, if you would prefer to leave a card on file that can be

charged at the time of service you are welcome to do so.

Both of these options are offered to allow you to limit contact at the office.

Your receipts can be emailed to you.


9.) We ask that at all times outside of a treatment room you

respect physical distancing of 2 meters,

practice safe sneezing/coughing protocol into elbows,

limit touching or contacting surfaces outside of the treatment rooms

and practice increased hand hygiene.


10.) For your added safety: Each treatment room is thoroughly disinfected

following each patient (with the exception of family members or those living

in the same household that present to the office together, in which case the room is disinfected after the family/couple/group leaves the room).


There are no toys, reading materials or educational items available for use at this time. Each team member completes hand hygiene before and after contact with patients and each other. All common areas and high contact points

are disinfected multiple times each day.


Your care team must pass all pre-screening protocols prior to arrival at work and again upon entry to the office. All linens used in the office are washed in

hot water as per AHS recommendations and are single use.


We ask for your patience while we slow things down and do our best to adapt to serving you under these new regulations. Your safety is our first priority

and we know that making you feel safe is the first step in helping you get

back to moving and feeling well!


Congratulations on taking your first step towards better health!!

This page contains links to all the paperwork you need.

Completing these forms before your first appointment will save you lots of time in the office.

You may schedule your appointment by email or telephone with Laurie or Chris

(our lovely Chiropractic Assistants)

When booking your appointment please inform the staff that you have already completed the appropriate forms so they can honor your time in the schedule effectively.

Once you have booked your appointment print the appropriate form and bring the completed pages to your appointment.